Return Policy

  • Returned items must be new in thier factory shrink wrap. Open items are not eligible for return.
  • All returns must be postmarked within 30 days of receipt of merchandise. After 30 days, this policy becomes null and void.
  • A refund will be issued as soon as we receive and process your return.
  • The buyer is responsible for all return shipping charges. WE DO NOT REQUIRE AN RMA NUMBER.
  • Defective items can only be exchanged for the same item.
Please e-mail any questions to:

Return Instructions

Contact us at and notify us of your desire to return your product. Make sure to include your order number as it appears on the invoice included in your shipment. Once you receive a response and confirmation on your return request, send the item to:

Pentavision Global, Inc.
17800 S. Main St. #121
Gardena, CA 90248
United States

For your protection, we recommend using a reputable carrier to ship and insure your package. We are not responsible in any manner for lost or damaged merchandise that has been shipped to us. Please retain your shipping receipt.

All returned items sent back in used and/or damaged condition will be rejected and sent back to the buyer. If customers reject their return shipment (rejected due to ineligibility), Pentavision Global, Inc. reserves the right to liquidate the inventory and withhold credit.

Defective Item Policy

If you are in receipt of an item that is defective, the item must be sent back to us within 30 days of the buyer's receipt of defective merchandise. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will NOT be charged a reshipment fee.

Refund Information

A refund will be remitted to you via paypal for the merchandise amount minus the original shipping and handling fees. A refund confirmation email will be sent to you.
Free promotional merchandise associated with your purchase must be included with your return, or we reserve the right to charge your credit card account for the full retail fee of the promotional item. All promotional items must be returned in original, brand-new condition as stated above.